Question -
Answer -
Consumer organisations and NGOтАЩs perform the following functions in order to protect and promote consumer interests:
1. By educating the general public about the different consumer rights through workshops, training programs and seminars.
2. By publishing periodicals and other type of publications that provide knowledge about the various consumer problems, rights and other matters that can be of use to the public.
3. By carrying out tests of the different consumer products in laboratories to determine the quality of the products and letting customer know the same by publishing the findings.
4. By encouraging customers to take legal action whenever is required against unfair trade practices adopted by business organisations.
5. By providing assistance to the consumers who are looking for legal counselling.
6. By filing complaints in consumer courts for the customer.
7. By filing of cases in consumer forums which are of public interest.