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Chapter 5 Consumer Rights Solutions

Question - 11 : - Critically examine the progress of the consumer movement in India.

Answer - 11 : - The consumer movement in India has progressed rapidly over the past few years. The consumer rights that have been passed by the Government of the country has managed the people to become more aware and fight for their rights in the consumer courts. The Consumer Protection Act (COPRA) passed by the government made it easier for people to complain against any wrong practice performed by the shopkeeper or seller of the product. The public has become more aware, and proper actions are taken against any ill practice in the marketplace.

Question - 12 : - Say True or False.

Answer - 12 : -

(i) COPRA applies only to goods.
Answer: False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.
Answer: True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.
Answer: True

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.
Answer: True

(v) Hallmark is the certification maintained for standardisation of jewellery.
Answer: True

(vi) The consumer redressal process is very simple and quick.
Answer: False

(vii) A consumer has the right to get compensation depending on the degree of the damage.
Answer: True

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